Contact Information

At AirEase, we aim to provide clear and accessible communication for all customer inquiries. This Contact Information Policy outlines the official ways to reach us and how we handle communication with customers.

Official Contact Method

BloomBoost’s official and primary contact channel is:

Email: shopbloomboost@gmail.com

All customer service, order inquiries, refund requests, product questions, and policy-related concerns must be directed through this email.

Response Times

Our support team typically responds within 24 to 48 business hours.

Response times may be longer during weekends, holidays, or high-volume periods.

Verification

For your security and ours, we may require you to provide information such as:

  • Order number

  • Name associated with the order

  • Email used at checkout

This ensures we can verify your identity and access your order details.

Unapproved Contact Methods

To protect customer privacy and maintain consistent communication:

  • We do not offer phone support.

  • We do not communicate through social media direct messages.

  • We do not use personal email accounts, messaging apps, or third-party platforms for formal support.

Any communication outside shopbloomboost@gmail.com is not recognized as official.

Fraud Prevention

Customers should only trust emails coming from shopbloomboost@gmail.com (or whatever official domain you use). AirEase is not responsible for misinformation or actions resulting from communication with unofficial or fraudulent accounts.

Business Hours

Our support team operates Monday through Friday, excluding major holidays. Messages received outside business hours will be addressed the next business day.

Escalations

If an issue requires escalation, a support representative will route the matter internally. Customers do not need to perform any additional steps.

Reach out!